Interpolis is a label of insurance association Achmea and provides a wide range of non-life, healthcare and life insurance products for both private individuals and businesses. With more than a million retail customers and several hundreds of thousands of business customers, Interpolis is one of the leading providers in the Dutch insurance market. Interpolis sells insurances through Rabobank's digital channels, call center and branch offices.
This Rabobank/Interpolis partnership is globally acknowledged as one of the most successful bank assurance cooperations.
Interpolis acts in a market were products are more and more a commodity, where Insur-Tech companies are entering the market and the expected level of service delivery for customers is increasing fast.
At Interpolis Xebia helped the Board of Directors to define and implement a new compelling commercial strategy to bring the business model and customer service to the next (digital) level, based on the latest challenging trends and customer insights. This resulted in an approach with five strategic priorities and connected implementation plan.