Software Development / Customer Story

Modernizing Software Delivery Process and Infrastructure

Coin increased their consistency in high quality, shortened time to market, and improved business continuity.

Vereniging COIN is an association of telecom providers and an essential facilitator in the highly competitive Dutch telecom market.

COIN maintains sector specific standards and provides advanced platforms that facilitate number portability, broadband switching, directory services, and number masking in the Netherlands.


Keep up with new Technologies & Ability to innovate


From outsourcing to Insourcing software Development


Setting up a secure and scalable AWS architecture & implementing an Agile/DevOps way of working

Modernizing the Software Delivery Process and Infrastructure

As an IT governance organization, COIN had external IT providers develop and operate it’s core systems, which worked well for almost twenty years. However, increased customer demand and the need to keep pace with new technologies called for a significant change. To retain its status as an authority in the telecom market, COIN wanted to enhance its services and reduce costs while simultaneously increasing its ability to innovate. It wanted to be able to experiment and develop new services and product features. Working with Xebia, COIN initiated a modernization process that focused on improving its core business drivers in the following ways:

  • Simplification and optimization
    Reducing platforms and streamlining its way of working.
  • Time-to-market
    Creating their own in-house software delivery team to shorten turnaround time.
  • Business continuity
    Decreasing the dependency on external suppliers and exploiting the benefits of cloud infrastructure
  • System availability
    Improving the software architecture and software quality control.
  • Cost control
    Delivering more service at lower costs.

"With Xebia, we’ve quickly made the transition from IT Governance to DevOps organization. "

Stefphen Mans, director of COIN

The Solution

Xebia set up a state-of-the-art, secure cloud infrastructure using Amazon Web Services. With this infrastructure and an improved software delivery process in place, several legacy applications were moved to the cloud, and new, highavailability, state-of-the-art services were deployed.

Some services needed to be rewritten which provided an opportunity to use the latest technology and modern tooling techniques. Most importantly, this allowed COIN to ingrain current development practices into its team. The result was not only a solid rewrite but also a blueprint for future services.


From the onset, it was clear COIN needed to attract a small team of full-stack developers. Xebia hosted several events and meetups to draw a mix of senior and junior developers as potential candidates. The event also helped COIN establish more visibility as an authority in its field.

After establishing the in-house development team, Xebia launched a program of coaching, training, and integration to build a shared foundation between COIN’s development and IT operations. It also engaged the entire organization in implementing an Agile software delivery process.

Future Proof

Xebia created a secure, flexible, scalable and self-healing deployment architecture for the company. Automated system tests in a continuous delivery pipeline ensure high quality that is consistent. Time-to-market and business continuity were improved by helping COIN create an in-house development team. The continuous delivery software pipeline enables COIN to deploy to production on a daily basis. System availability was improved by providing a high-availability platform in the cloud and by implementing a modern software pipeline for all applications.

Thanks to the efforts of Xebia and new professional guidelines and processes, COIN now has a reliable and robust platform in place that leverages its business. The platform is set to launch them on a future-proof path of success.

Software Development

Xebia enables you to build top quality software that truly has an impact. Great software doesn’t just meet, but exceeds expectations of your increasingly critical users. It’s scalable, easy to maintain and quick to adapt to leverage new opportunities. With over 15 years of experience and well over 100 of the best engineers and consultants in the field of cutting-edge software development, Xebia is your logical partner to achieve this.