Xebia collaborated with a leading global radiotherapy device manufacturer to personalized and enhance sales, marketing, and after-service support experience to their distributors & hospitals network (spanning 80 countries) and 500 field services engineers across product lines.
This transformation was powered by the Salesforce.com platform where Sales Cloud, Services Cloud, Marketing Cloud, CPQ and Community Cloud were implemented to provide unparalleled operational visibility and insights to provide:
- Customer 360-degree: Built Unified Customer profile by integrating various sources for customer information, installed product information, opportunities, cases, contracts, orders, key contacts, activities, products, quotes, billing, invoices to a single platform
- Customer Service Management: Created a new way to engage with customers for products enquiry, training & services, and enabled self-service by introducing a knowledge base to enhance customer experience
- Digital Experience: Personalised and truly digital onboarding experience for customers, distributors and suppliers on salesforce platform using community cloud to interact with them in a completely new way
- AI-Driven Insights: Integrating platform to IoT for device monitoring and leveraging AI created real-time dashboards and holistic business insights for respective business units. All the above transformation levers impacted the top and bottom line for the organisation during the pandemic
The medical device industry is striving for sustainable growth, with an increasing focus on innovation in every aspect of the business. In the current era of ‘patient-centricity, medical devices are becoming more connected than ever and remote patient monitoring with data analytics is becoming a norm.
Modern medical device companies must reinvent business models, improve existing IT systems to enable digital progress, enhance the digital presence to keep up with emerging technology, meet the rising customer expectations and prepare for the change.
Xebia connects the patients, providers, and partners, allowing to unlock the power of the digital transformation and leverage data, AI, and automation to deliver commercial excellence.
Salesforce Service Offerings
Xebia leverages the Salesforce platform in the healthcare industry to offer end-to-end digital transformation, innovate and stay ahead of the competition. We help you develop your roadmap from elementary to mature stages of personalization and optimization, deliver with agility, and innovate by scaling the most relevant digital solution for your Medical device entity.
Our experience spans across the length and breadth of the industry with Salesforce delivery excellence for the last 2 decades, 500+ successful Salesforce implementations, 175+ trained Salesforce consultants, 10+ solution accelerators, 100+ customers and 90+ certifications. We offer solutions that take customer engagement to new heights and accelerate patient-centred innovation.
