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Travel, tourism and hospitality

Transforming travel

Hyper-personalised experiences are transforming the travel sector. We’re helping leading travel brands evolve their tech strategies to stay ahead of this shift.

Whitepaper

Transforming Travel:
The Path to Hyper-Personalisation

A guide to building data-driven consumer experiences in the travel and hospitality sector.

Xebia drives technology change for travel sector leaders

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Travel consumers expect hyper-personalised experiences at every step

According to Deloitte, most consumers demand personalized buying journeys in 2024. In travel, numerous touch-points exist from bookings to check-ins, each a chance to enrich the experience.

However, tech and data constraints often hinder hyper-personalization. Impersonal experiences decrease repeat purchases and referrals. In the fiercely competitive travel sector, neglecting hyper-personalization will lead to lost revenue and loyalty.

Xebia is working with some of the world's leading travel brands to craft hyper-personalised experiences. We build robust data platforms and roadmaps, transform company-wide data maturity and develop cutting-edge AI and machine learning models to drive one-to-one travel personalisation at scale.

With Xebia, travel companies deploy hyper-personalised experiences that create real value on a rapid timeline.

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Air France-KLM: Using data to unlock hidden revenue 

"The work of Xebia has been of real added-value to our organization. They helped us combine operational data with financial data, and, thanks to that, we’re closer to becoming a master of information."

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Transavia: Driving revenue growth through AI-driven recommendations

“Xebia challenged us by holding up a mirror. We realized a complete transformation could remove those bottlenecks and empower our employees to ‘take-off’ in new ways that would ultimately benefit our customers.”

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Omio: Boosting bookings with a seamless app experience 

“We’re thrilled that the Omio app continues to grow in popularity and scope, and so much of this is down to the visual brand consistency and high-quality user experience Xebia’s help on this project has provided."

“Xebia brought its extensive experience to the table and combined it with our employees’ input. The result was extremely relevant use cases and pragmatic solutions which we now use in production. Incorporating data into daily routines helped us become a better, more efficient organization.”
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Stefan van Heukelum Manager of Finance Decisions at KLM Royal Dutch Airlines

With Xebia, the potential value of travel hyper-personalisation is sky-high

  • Recommendation engines: we deploy cutting-edge AI and machine learning models to bring consumers tailored, accurate and well-timed trip recommendations, directly increasing booking rates and value.
  • Booking experience transformation: by modernising legacy booking platforms and integrating consumer data to remove friction from the experience, we have helped travel clients increase booking rates by over 30%.
  • Loyalty platforms: we're partnering with airlines, cruise lines and other sector leaders to personalise loyalty offers with data., increasing consumer satisfaction and boosting repeat bookings.

Xebia is a leading partner to the world’s best technology providers.

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Are cloud computing emissions part of your net-zero roadmap?

Addressing climate sustainability is a top challenge for travel leaders. Scope 3 emissions are the largest and most complex contributor to companies' carbon footprints - and cloud consumption is a major factor in this area. Reducing cloud emissions is nearly impossible without visibility into actionable data - so Xebia has developed a solution that enables this across AWS and Azure.

Xebia's GreenOps practice provides concrete, measurable inputs to cloud stakeholders on carbon outputs. Our Cloud Sustainability solution provides near-real time carbon footprint data in actionable reports and dashboards. In addition - Xebia's consultants give your company cloud carbon optimisation recommendations to significantly reduce your carbon footprint#.