.png)
Architecting exceptional customer experiences
- Hyperpersonalisation
Treat every customer who visits your site like the unique individual that they are. Deliver context-dependent experiences to your customers using real-time data streaming technologies connecting transaction, analytics, and UX layers. This way, every visit can provide the right information to the right customer at the right time.
- Next best actions
Guide every customer along a carefully curated customer journey that’s engaging and fun. Leverage real-time behavioural and transactional data to optimise time-on-site and digital experiences, with contextual nudges to meet service needs or enable cross selling opportunities.
- Integrate multiple experience layers
Connect core banking platforms with additional workflow tools and experience-enhancing features to build a composite architecture that makes it easy for your customers to get information, ask questions, and achieve their session objectives.
- Balance security and user experience
Leverage state-of-the-art identity and authorisation tools and frameworks to provide robust security that’s also frictionless. This way, protecting your customers’ identities and assets doesn’t get in the way of their online experience.
Redefining business processes for efficiency
- Customer 360° that works for you
Adopt an omnichannel approach that makes it possible for your bank’s sales and customer service teams to deliver exceptional customer experiences at every touchpoint by gathering the right dynamic data on customer preferences, journey flows, and interactions with your CRM and Data Management platforms.
- Process re-engineering to balance efficiency and resiliency
Redesign workflows to enable streamlined, straight-through business process automation with a built-in layer of resiliency. This way, white-glove support is only necessary for handling exceptions, and most customers get exactly what they want, when they want it, with no need for human intervention.
- Highly effective change management
People don’t always welcome transformation, even when the end result is beneficial. We’ll help you introduce new technologies and experiences to your customers and employees by leveraging a “test and learn” agile approach that’s grounded in science-based best practices from risk management. Take advantage of engaging upskill programs from a leading tech training provider, and empower your employees with step-by-step learning journeys that meet them where they are and help them grow their careers.
- Beyond your core business operations
Whether it’s transforming IT operations or adopting DevOps, SecOps, FinOps, or GreenOps, we have extensive experience reviewing existing processes, technologies, and organisational structures and helping our clients make them more effective and efficient.
Managing today’s risks and building resilience for tomorrow
- ESG risk and reporting
Make your business climate-friendly and make sure it’s having a positive impact on its community by collecting and ingesting the right data and advancing your analytics and reporting capabilities. We’ve built a low code configuration-ready ESG accelerator that can help you reach your goals faster.
- De-risk your cloud and data infrastructures
Ensure that your technology infrastructure is resilient across all the platforms and providers that you rely on by effectively managing the scalability, availability, and performance of your cloud environment. We’ll help you build a right-sized foundation that will continue to meet your business’s needs as you grow.
- Advance cybersecurity maturity
Implement zero trust-based security architectures by deploying the right tools, educating your employees on cybersecurity best practices, and building robust processes to protect your business, its reputation, and your customers.
Using monday.com to Maximize Internal Planning With Salesforce Integration
DE SINGEL, a renowned cultural institution in Belgium, reimagined its communication and marketing planning through a custom monday.com and Salesforce integration
Omio Unifies Brand With Shared Design System
The innovative travel app developed a shared component library used across its front-end teams, ensuring consistency across all digital channels and creating a seamless user experience
Parkos Disrupts Parking Market with Google Cloud Platform
Due to the accelerated growth of the parking platform, Parkos' IT needed to become more scalable for an optimal customer experience
Volotea Leads the Way With New API & Mobile Apps
Combining a refreshed GDS integration with two brand-new mobile applications gave Europe’s leading low-cost airline a huge competitive advantage
Hospitality Industry Goes Cloud-First With Foodback
Norwegian startup helps businesses manage feedback in real-time cloud-based hospitality app hosted on AWS
Reservation Systems Upgrade Keeps Volotea Passengers Flying
Europe’s leading low-cost airline implemented a GDS update to ensure its booking engine continued to be highly available to passengers
Google Cloud Platform Keeps Omio Travelers Up-To-Date
The online journey planner streamlined user experience, creating a single backend that enabled updates to be instantly shared
Leading Online Travel Provider Embraces Google Workspace
Global online travel company Travix saves time and expands its capacity by migrating IT to the cloud
Global Online Travel Platform Gets Schooled on Google Cloud
Travix earns its GCP “wings” to maximize the potential of the scalable interface
Dutch Railway Company Journeys to the Cloud with End-to-End AWS Deployment
NSI migrates to a cloud environment improving design and development along the way
Digital Backbone Holds Soaring Opportunities for Airports in the New Normal
Innovation in aviation: how automation, extended reality and biometric devices can enhance revenue streams, optimize efficiencies and improve customer experience
Speed, flexibility, and the beauty of simplicity
How NS International embraced Modern Cloud technology
Dutch Railway Operator Strives for More with DevOps Way of Working
DSO creates continuous value with team coaching, embracing DevOps culture and practices; feature delivery sped up to every two weeks
Major European Aviation Hub Takes Flight with Extensive Digital Transformation
Schiphol builds up its commercial and digital presence, making strides in the trade and tourism sector as the market remains up in the air
Food Tech Curbs Spoils by up to 70% with Automated Machine Learning Devices
Orbisk reduces food waste with a mere scan; using automated machine learning achieves success with global expansion plans ahead
KLM Royal Dutch Airlines Transforms Finance Department into Information Master for Business
Oldest operating airline in the world gains more efficient expense forecasting, digital accounting, and operational problem-solving
Transforming Company Culture Allows Transavia Airlines to ‘Take-off’
Low-cost Dutch airlines optimize internal operations to improve customer experience
Financial Data Analytics and Process Mining
KLM partnered with Xebia to transform the finance department into the master of information for KLM’s business departments
Personal Recommenders to Improve Online User Experience
How transavia improved the customer experience by serving personal recommendations to travellers
Workshops and Developing Use Cases
How KLM implemented a data-driven way of working within the organization, plus a global shared service center for data
Sustainability and reliability: How to achieve a higher level of data quality with SRE
50% savings on energy and maintenance costs while working with a scalable and reliable data platform
“From developing the basic knowledge about Agile to working towards more Agile leadership, a more connected and integrated management, all these facets are carefully considered in this change and are based on best practices, theory and learning by doing”