Airports now need to redesign their lounges and concessions areas. A new business model needs to be explored with the reducing footfall resulting in diminishing the non-aeronautical revenues. Airport retails are looking for relief measures from including rental concessions, reduction or waivers. Also, there will be a need to expand the terminal space to meet the demand of social distancing. Airport retail space can be more used for
such necessities. However, ensuring the revenue coming from retail needs to be advanced.
There is a need to expand e-commerce opportunities within terminal. Skeptical passengers will have more emphasis on the contact-less, touchless and self-services. With the extensive use of smartphones, tablets and laptops, the internet of things – as well as in-store touchpoints such as kiosks and magic mirrors – customers now have different ways of
interacting directly with businesses and purchasing goods.