When: Wednesday, May 22nd
Where: Wibautstraat 200, Amsterdam
17:30 Doors open, food is served, have a chat
18:45 Talk 1: Prepare for the age of assistance
19:30 Talk 2: Voice Assistant technology @ bol.com
20:15 Networking time, have a beer
Talk 1: Prepare for the age of assistance - Matthisk Heimensen
With an expectation of 26 connected devices per person, one might ask “What will be the impact on our lives and how will we interact with them?”. The use of assistants is growing fast and organisations have an opportunity to shape our future. Are you prepared for The Age of Assistance?
Talk 2: Voice Assistant technology @ bol.com - Vera Rensink
Suppose that in the future customers will increasingly use voice-driven channels. What does that mean for a retail platform like bol.com? To find out, bol.com has been present on the Google Assistant since July 2018. Vera Rensink shares in this session what has been learned so far and what that means for the next steps of bol.com in the field of voice-driven shopping.
Vera Rensink has been working at bol.com since 2015. After a few years as a data analyst, she has been responsible for Voice at bol.com since 2018. With a team, she is working on the further development of the bol.com app on the Google Assistant, focusing on learning what customers need and determining what the future for bol.com should look like in the field of conversational commerce.