If there is one way the COVID-19 pandemic has impacted the global business landscape, it is by ushering in an era of unprecedented and sweeping digital transformation. From large multinational conglomerates to budding startups, every business was forced to rethink and digitalize their people, processes, and systems at warp speed and future-proof ways. If they failed to adapt, the only other option was inevitable business demise. A direct outcome of this transformation was that modern businesses became centred on fostering a highly engaged client base and delivering unmatched, digital customer experiences became a business imperative.
And this digital evolution must be achieved without significant impact on cost, complexity, timelines, and without undergoing the pain of legacy system consolidation.