A prominent European insurance company faced challenges in managing complex claims while adhering to strict regulatory standards. Overwhelmed by the intricate information landscape, employees struggled with manual processes, resulting in delays, high operational costs, and extensive training requirements for new staff. Seeking a competitive advantage, the insurer partnered with Xebia to streamline its claims-handling process. By implementing innovative AI solutions, Xebia transformed operations, significantly improving productivity, reducing costs, and enhancing employee satisfaction.