As an established leader in the global financial services sector, the bank operates across diverse industries, including retail and commercial banking, asset management, and insurance. The bank recognized the need to elevate operational efficiency to maintain its competitive edge and deliver exceptional customer experiences. By automating and optimizing its data, it aimed to unlock smarter, faster insights that would not only streamline processes but also drive innovation.

With AI becoming increasingly important for maintaining a competitive edge, the bank faced significant challenges with its fragmented data infrastructure. Silos across business units hindered effective AI utilization, limiting its potential to deliver best-in-class customer experiences. The bank required a platform to make AI tools accessible and effective across all business units. It turned to Xebia to unify its data operations, enhance governance, and optimize AI deployment across the organization.