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Freshworks Cloud

Freshchat: All Chats Organized Together

Freshchat is the easiest tool for enabling real-time chat functionality and providing customers with a top-notch real-time chat experience
Freshworks overview

All Chat Communication Comes Together with Freshchat

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As customer contact becomes more accessible, your customers are increasingly seeking to connect with you through different channels. Be it WhatsApp, Facebook, or a chatbot on your own site - all conversations can be managed effectively. You can use Freshchat for marketing, sales and customer service purposes.

Create your own chatbot with which you can serve the customer partially or completely. This allows you to deploy your employees where they can make a difference. Freshchat is scalable, easy to implement and fun to use, both for the customer and the employees.

Omnichannel Messaging

Whether it's a Facebook chat, WhatsApp, or the chat on your website, all chats can be managed within a single interface.

Pre-Sale Questions

Capture more pre-sale inquiries with Freshchat and gain insights into the needs of your potential customers.

Reliable Support Tool

Avoid making your customers wait on the phone and offer them a reliable support tool with either automated or live chats.

How Xebia Implements Freshchat

Xebia usually helps with implementing Freshchat according to the following steps.

Try Freshchat 21 Days for Free

Try Freshchat 21 days for free and get Xebia support during your trial. No strings attached.

Request trial
The next step

Take the Next Step with Freshchat

Get started with Freshchat yourself or request a demo and get a walkthrough through all functionality Freshchat offers

Request Demo

Have one of our Xebia experts show you around in Freshchat and help you discover all its functionalities.

WhatsApp Us!

Do you have questions regarding one of the Freshworks products? WhatsApp us!
WhatsApp

Accessible and Fast

Freshchat is designed to handle the quick and approachable nature of chat communications as effectively as possible. It doesn't matter if you receive chats from Facebook or Whatsapp, everything comes in one place. Build a bot for your website that parses the most common questions with AI, FAQs and standard answers. You can also use the bot to request information, so the agent doesn't have to do it anymore.

Attaching labels to chats gives you better insight into why people are contacting you. By setting up workflows and topics, the chats immediately go to the right employee. With the option of closing multiple chats simultaneously and sending FAQ articles, you can easily make great strides in the handling of your messaging.

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Customize & Integrate

You can manage different chat channels from one environment and also determine the routing of these channels. With the extensive dashboards and analysis functionalities, you have complete visibility and control over your message flow.

Automate your work processes and group your chats for different teams. In addition, agents can use the co-browsing functionality to resolve issues even more effectively. Segment your customers and send them proactive messages to inform them.

Freshchat has an extensive apps library to set up integrations with other tools. With the out-of-the-box integrations with Freshdesk and Freshsales, you can effortlessly convert chats into service tickets or sales leads.

Why Freshchat?

Customer Service Challenges Freshchat Solves

Cluttered Channels

With Freshchat, all your messaging communication arrives in one place.

Too Many Questions

Drive conversations with bots and AI or answer quickly and easily with canned responses and FAQs.

High Customer Expectations

Let a bot give the first answers or show an expected response time.

No Structure

With automations you send chats directly to the right team or business unit.

Contact Moments Not Registered

All contact moments are registered in Freshchat so that history is always known.
Questions?

Frequently Asked Questions about Freshchat

How much does Freshchat cost?

Depending on the features you want to use, there are different pricing plans. It starts from €0, you pay per full-time agent. An overview of the costs can be found here. If you purchase Freshchat via Xebia, you pay nothing extra, but you have support close by.

Can I convert chats into leads or service tickets?

Absolutely! Any chat you get in, you can seamlessly convert to a lead in Freshsales/Freshworks CRM or to a support ticket in Freshdesk. This way, no information is lost and you don't have to duplicate work either.

Can I get a demo and a test account?

For sure! Contact us and we will gladly provide a demo and set up a test environment for your organization that is free to use for 21 days. We are also happy to advise you on best practices and how to achieve quick wins. You can also create your own test environment and try it yourself.
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Questions?

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