All Chat Communication Comes Together with Freshchat
As customer contact becomes more accessible, your customers are increasingly seeking to connect with you through different channels. Be it WhatsApp, Facebook, or a chatbot on your own site - all conversations can be managed effectively. You can use Freshchat for marketing, sales and customer service purposes.
Create your own chatbot with which you can serve the customer partially or completely. This allows you to deploy your employees where they can make a difference. Freshchat is scalable, easy to implement and fun to use, both for the customer and the employees.
Omnichannel Messaging
Pre-Sale Questions
Reliable Support Tool
How Xebia Implements Freshchat
We help you to set objectives based on the capabilities of Freshchat, for example:
- What is your current process?
- What are your goals?
- How can Freshchat contribute to these goals?
- What is your budget?
- User setup
- Custom field setup
- Chat setup
- Roles and permissions
- Automated replies setup
All current data (if applicable) are migrated to prevent data loss. Also, tools currently in use are integrated and connected, like WhatsApp, social media chat, etc.
If, after a period of use, it becomes clear that some changes or optimizations are needed, we are here to support you. Moreover, as your company develops in the future, you might require a more extensive setup. In such cases, we are always willing to help!
Try Freshchat 21 Days for Free
Try Freshchat 21 days for free and get Xebia support during your trial. No strings attached.
Take the Next Step with Freshchat
Accessible and Fast
Freshchat is designed to handle the quick and approachable nature of chat communications as effectively as possible. It doesn't matter if you receive chats from Facebook or Whatsapp, everything comes in one place. Build a bot for your website that parses the most common questions with AI, FAQs and standard answers. You can also use the bot to request information, so the agent doesn't have to do it anymore.
Attaching labels to chats gives you better insight into why people are contacting you. By setting up workflows and topics, the chats immediately go to the right employee. With the option of closing multiple chats simultaneously and sending FAQ articles, you can easily make great strides in the handling of your messaging.
Customize & Integrate
You can manage different chat channels from one environment and also determine the routing of these channels. With the extensive dashboards and analysis functionalities, you have complete visibility and control over your message flow.
Automate your work processes and group your chats for different teams. In addition, agents can use the co-browsing functionality to resolve issues even more effectively. Segment your customers and send them proactive messages to inform them.
Freshchat has an extensive apps library to set up integrations with other tools. With the out-of-the-box integrations with Freshdesk and Freshsales, you can effortlessly convert chats into service tickets or sales leads.