Today’s banking consumers want personalized solutions and innovative products faster to realize instant gratification. Amid digitization, what does the future hold for customer experience (CX) in the banking and financial sector (BFS), and what obstacles do banks face to compete in the digital-only era?
Learn about the upcoming CX trends and how BFS firms needs to redesign experiences around the customer journey and move towards a digital-first strategy in this blog by Everest Group.