New players and business models emerged across various industries due to the profound impact of the pandemic. A major toll was taken on the airline industry, with travel rates dropping globally during COVID-19. Due to this pause in usual services, airlines had a rare opportunity to rethink about how they do business. With the arrival of the digital age, the airline industry is entering a period of significant disruption. It is crucial to implement new technologies to create an omni-channel experience to increase revenue, optimize costs, increase operational efficiency, and enhance the customer experience.