Architecting exceptional customer experiences
- Hyperpersonalisation
Treat every customer who visits your site like the unique individual that they are. Deliver context-dependent experiences to your customers using real-time data streaming technologies connecting transaction, analytics, and UX layers. This way, every visit can provide the right information to the right customer at the right time.
- Next best actions
Guide every customer along a carefully curated customer journey that’s engaging and fun. Leverage real-time behavioural and transactional data to optimise time-on-site and digital experiences, with contextual nudges to meet service needs or enable cross selling opportunities.
- Integrate multiple experience layers
Connect core banking platforms with additional workflow tools and experience-enhancing features to build a composite architecture that makes it easy for your customers to get information, ask questions, and achieve their session objectives.
- Balance security and user experience
Leverage state-of-the-art identity and authorisation tools and frameworks to provide robust security that’s also frictionless. This way, protecting your customers’ identities and assets doesn’t get in the way of their online experience.
Redefining business processes for efficiency
- Customer 360° that works for you
Adopt an omnichannel approach that makes it possible for your bank’s sales and customer service teams to deliver exceptional customer experiences at every touchpoint by gathering the right dynamic data on customer preferences, journey flows, and interactions with your CRM and Data Management platforms.
- Process re-engineering to balance efficiency and resiliency
Redesign workflows to enable streamlined, straight-through business process automation with a built-in layer of resiliency. This way, white-glove support is only necessary for handling exceptions, and most customers get exactly what they want, when they want it, with no need for human intervention.
- Highly effective change management
People don’t always welcome transformation, even when the end result is beneficial. We’ll help you introduce new technologies and experiences to your customers and employees by leveraging a “test and learn” agile approach that’s grounded in science-based best practices from risk management. Take advantage of engaging upskill programs from a leading tech training provider, and empower your employees with step-by-step learning journeys that meet them where they are and help them grow their careers.
- Beyond your core business operations
Whether it’s transforming IT operations or adopting DevOps, SecOps, FinOps, or GreenOps, we have extensive experience reviewing existing processes, technologies, and organisational structures and helping our clients make them more effective and efficient.
Managing today’s risks and building resilience for tomorrow
- ESG risk and reporting
Make your business climate-friendly and make sure it’s having a positive impact on its community by collecting and ingesting the right data and advancing your analytics and reporting capabilities. We’ve built a low code configuration-ready ESG accelerator that can help you reach your goals faster.
- De-risk your cloud and data infrastructures
Ensure that your technology infrastructure is resilient across all the platforms and providers that you rely on by effectively managing the scalability, availability, and performance of your cloud environment. We’ll help you build a right-sized foundation that will continue to meet your business’s needs as you grow.
- Advance cybersecurity maturity
Implement zero trust-based security architectures by deploying the right tools, educating your employees on cybersecurity best practices, and building robust processes to protect your business, its reputation, and your customers.
“From developing the basic knowledge about Agile to working towards more Agile leadership, a more connected and integrated management, all these facets are carefully considered in this change and are based on best practices, theory and learning by doing”
