Meet Kylie and Richard. Both are looking for a way to give customers a ‘wow’ feeling about how they are being served, despite the variety of customers and their wishes, and the fluctuating urgencies and expectations.
At the same time, they are aware that there will have to be changes in how they operate. They seek a way to do this without too much risk and without negatively impacting the customer experience. They also want it to be humane so that their team members can maintain pride and passion in their work.
This ebook about Lean Kanban offers a unique insight into how your business can tackle invisible work and how your department can take on even more tasks, just by approaching work differently.
Join Kylie and Richard in their journey to professional evolutionary change.
Download the ebook
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